FAQ & Contact

I'm getting a 'cookie error' on Snug?

We're currently aware of this error and are working to fix it as soon as possible. As a temporary fix, if you are seeing the error, follow these steps: Navigate to Accounts / Manage Access on Instagram either on a computer or phone browser -> Revoke access for Snug -> Log out of Instagram on the browser -> Head back to the Snug app and log in again. If you are still having trouble, there is a contact form at the bottom of this page.

My app keeps crashing?

Apps can crash for a variety of reasons. If your app is persistently crashing, please use the contact form at the bottom of the page to get in touch and let us know you're having issues. Please include some details about your device, iOS and if there is anything specific triggering the crash.

How do I add another Instagram account?

To add another Instagram account to Snug, just find 'switch account' at the bottom of the screen. You will see another button 'add account'. Click this and login with Instagram as normal, and you will be able to switch between accounts in Fetch and plan feeds for both.

How can I move images on my planned feed?

Hold down on any of your planned images to move them around your Snug feed. You can't move planned images between images already posted and you can't move any of the images you've already shared on Instagram.

How can I delete posts on my feed?

You can delete both your planned posts and photos you've already shared on Instagram on Snug. This allows you to see how your feed will look if you delete an image without actually doing it. Select the image you want to delete and click the little trash can at the bottom of the app.

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Have a question?

If you have read all of our FAQ's and still need to talk, please fill out the form below and one of our team will get in touch as fast as possible.